Emirates Consulting Group

The Client Services Manager position is responsible for all revenue goals associated with an assigned account base. This position will prioritize establishing positive relationships by providing world-class service and delivering excellent communication.

  • Meet and exceed retention and associated revenue goals with assigned account base
  • Build positive relationships through active communication, including phone calls, emails and other relevant communication channels
  • Sell upgrades, add-ons and referrals.
  • Work with and support many internal departments to execute integrated programs.
  • Respond and resolve customer complaints, requests and inquiries; handle difficult clients and situations in a calm and professional manner.
  • Exceed assigned service levels and standards.
  • Ensure customer information and data are accurate and complete for assigned accounts.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s Degree.
  • 2+ year experience in a service and hospitality, sales, or event management position.
  • Strong interpersonal and communication skills both verbal and written.
  • Outstanding work ethic, results-oriented and dedicated to success.
  • Ability to build positive professional relationships with clients and colleagues.
  • Problem solver, detail driven, and an excellent teammate.
  • Knowledge of Microsoft Word, Excel, and PowerPoint preferred
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Bilingual (English & Arabic) preferred, but not required
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