Emirates Consulting Group

We are looking for a smart Telesales Manager to be a part of our Sales team.

  • Responsible for recruiting, training, and overseeing the performance of Telesales Representatives.
  • Should also be able to assist with the development and implementation of effective sales strategies.
  • Address any customer queries and handle complaints
  • Responsible for setting monthly and yearly sales targets.
  • Analyzing the performance of the telesales team members
  • Preparing and setting monthly and weekly sales targets
  • Building and maintaining long-term customer relations
  • Preparing and presenting detailed and accurate sales reports
  • Addressing any customer queries and complaints
  • Maintaining an updated record of all important customer information in the database
  • Assisting in developing sales scripts
  • Recording sales calls and meetings details for future reference
  • Keeping a track of KPIs
  • Taking up any urgent requests or queries in a timely manner

 

QUALIFICATIONS

  • Bachelor’s degree in Marketing, Business Management, or a related field
  • At least 5 years of work experience as a Telesales Manager, Telesales Representative, Telemarketing Executive, or a similar role in the Sales department
  • Familiarity with the latest industry trends and developments
  • Excellent communication, presentation, and negotiation skills
  • Good time management and organizational skills
  • Possess Strong leadership and decision-making skills.
  • Ability to multitask and handle stressful situations
  • Highly motivated and detail-oriented individual
  • Ability to work under pressure
  • Proficiency in Microsoft Office
  • Ability to work independently and collaboratively
  • Ability to offer excellent customer service
  • Ability to maintain long-term customer relations.
  • Demonstrate strong networking and negotiation skills.
  • Ability to perform under pressure and manage stressful situations will be a plus.
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