Call Center Representative – Insurance

We are looking for a dynamic Call Center Representative professional with call center experience to join our Client Relations team. Providing an amazing customer experience is at the core of our company values! The ideal candidate comes to the table with call center experience, customer service and strong selling abilities. They are focused and driven with high attention to detail and the ability to multi-task in a fast-paced environment. If this sounds like you, please apply today!

• Promptly responding to incoming phone calls, emails and live chat inquiries from current and prospective clients
• Responding to inquiries from prospective clients with the ultimate goal of scheduling an in-clinic consultation
• Scheduling treatment appointments and answering billing questions from current clients
• Building relationships with both current and prospective clients by providing excellent customer service
• Effectively maintain contact and follow up with potential clients
• Communicating regularly with field managers regarding potential and existing client sales & scheduling
• Additional project-based responsibilities

QUALIFICATIONS

• Minimum high school diploma or GED equivalency; Bachelor’s degree a plus
• Proven success in achieving sales metrics
• Excellent customer service skills
• Experience in a call center environment is a plus
• Exceptional communication skills, both written and verbal
• Strong attention to detail and multi-tasking skills
• Demonstrates initiative and ability to work independently while displaying a strong sense of teamwork
• Ability to maintain highly confidential information
• Display a passion for the aesthetics industry
• Be able to accurately type at least 60 wpm