Emirates Consulting Group


  • Languages: Should be able to hold fluent conversation in English, Arabic is a plus

Job Description:

  • Develop and implement initiatives to improve customer services.
  • Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
  • Evaluate and prioritize customer inquiries to better serve the customers.
  • Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
  • Maintain history records and related problem documentations for future reference.
  • Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
  • Address customers in a professional and respectful manner.
  • Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
  • Maintain the internal and external customer databases.
  • Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
  • Maintain up-to-date knowledge on customer business areas.
  • Maintain broad knowledge about company’s products and services.
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