Emirates Consulting Group
- Languages: Should be able to hold fluent conversation in English, Arabic is a plus
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
- Maintain history records and related problem documentations for future reference.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company’s products and services.