Customer Service Executive

Requirements:

• Languages: Should be able to hold a fluent conversation in Arabic as well as English
• Nationality: Only Emiratis

Skills:

• Good command of written and spoken Arabic and English
• Adept at using marketing automation tools such as MoEngage, WebEngage, CleverTap, Insider, Braze, or the like
• Have a basic understanding of CRM and loyalty programs. Having worked in loyalty teams is a plus.

Job Description:

• Provide resolution to customer queries in Arabic – over email, calls or chat or any other channels that the company makes use of
• Identify and handle customer requests completely and accurately
• Test and maintain the Arabic loyalty app. Ensure that brand standards are met and there is consistency between English and Arabic versions of the app
• Create and update CRM reports weekly
• Understand campaign journeys and be adept at marketing automation