Emirates Consulting Group

Job Description:

  • Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
  • As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
  • Advocate all Dentsply Sirona values in behaviours and communication
  • Manage and coordinate all customer and distributor enquiries
  • Manage the processing of quotation and orders
  • Manage key elements of the shipping process
  • Manage the associated administration ensuring our internal systems are maintained
  • Track the delivery of shipments to distributors after despatch of goods, regardless of terms
  • Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
  • Prepare and file customer order reports as necessary.
  • Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
  • Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business.
  • Working and regularly communicating with internal stakeholders on key matters i.e. shipping details, release instructions (Factory, Warehouse, Finance), business critical reporting


Qualifications and Experience

  • Previous Customer Service
  • Previous experience of managing a diverse team
  • Experience of providing Trade Marketing support experience is advantageous
  • Microsoft office and ERP systems (experience of Microsoft Dynamics AX and Tally is advantageous)
  • Expert knowledge of Microsoft Excel
  • Experience with International Trade Finance and International Distribution and Shipping
  • Experience with Letter of Credits and associated requirement of documentation etc.
  • Administrative experience, specifically with proven record of data entry.
  • Experience in Customer Services within a supply chain environment is desirable
  • Excellent standard of English is required
Boost Your Application

    Upload Resume *: