Emirates Consulting Group

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Research, prioritize and resolve customer issues in timely and accurate fashion.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up all customer requests in a timely manner.
  • Maintain broad knowledge of all company products, services and promotions.
  • Identify and implement new process plan to improve customer support service.
  • Manage large volume of customer calls in friendly and courtesy manner.
  • Provide outstanding and exceptional customer service.
  • Greet and address customers in a friendly and respectful way.
  • Maintain procedures and processes for first level problem determination.
  • Work with product and sales teams to address and resolve customer issues efficiently.
  • Return customer calls in a timely manner to ensure customer satisfaction.



  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Professional telephone manner and email etiquette
  • Ability to properly use a web browser
  • Good problem-solving skills
  • Must be a team player
  • Good PC & data entry skills
  • Strong interpersonal skills
  • Requires high school education or general education degree (GED).
  • Minimum of one (1) year use of Microsoft Excel and Outlook.
  • Minimum of two (2) years of customer service experience.
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