Customer Service Representative – Media

We are looking for an experienced Customer Service Representative.

• Support the organization’s extended warranty contracts
• Collect pertinent information from the customer over the phone
• Receive and answer customer questions and resolve customer concerns
• Coordinate service for customers using various providers to resolve the customers’ concerns
• Maintain and update customer account records as needed
• Forward suspected fraudulent and questionable concerns to appropriate personnel
• Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature
• Attend workshops, seminars, and other training sessions to maintain and update product knowledge
• Maintain professionalism with all contacts, both internal and external
• Perform other job duties as directed by supervisor

QUALIFICATIONS

• Must have an understanding of how to use computers and computer systems (Microsoft Office, basic navigation skills, multi-tasking, etc.)
• Solid customer service background, a positive attitude
• Strong communication skills (especially verbal)
• Bilingual in English and Arabic is a must
• Call center experience is a plus
• Fast learner