Emirates Consulting Group

The Customer Service Representative is responsible for delivering high quality member service by assessing the customer needs while processing their transactions. As a Customer Service Representative in our branches you will have the chance to make a difference in the lives of every member you serve.


  • Offer best in class service to our members through prompt, efficient, courteous, and professional interactions.
  • Assess member needs while processing transactions and provide education and recommendations on products and services.
  • Build relationships with customers through effective listening, interviewing, and communication skills to identify products and services.
  • Connect with new and existing customers via follow up activities, including outbound calls and which can include community engagement events.
  • Partner with branch leadership to maintain operational integrity while mitigating risk, per the standards of the organization.
  • Work cross functionally across the organization to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns.
  • Adopt new and existing tools that will enhance the member experience and consultation process.
  • Exercise informed judgement as appropriate to accommodate members.
  • Be a resource to train new and existing team members as appropriate.
  • Advocate member adoption of new technology, campaigns, promotions and digital products.



  • Bachelor’s degree
  • Minimum 1-2 years of prior experience in customer services or media environment required
  • Proficient in all Microsoft Office suite of products
  • Service Passion, Integrity, and Resourcefulness.
  • Eagerness to learn and a drive for continuous improvement.
  • Excellent verbal, written and interpersonal communication skills
  • Ability to be professional and empathetic in all interactions.
  • Willing and able to be flexible and adapt to changing job requirements.
  • Technically savvy with PCs and email systems.
  • Flexible work schedule, including some evenings and Saturdays.
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