• Full Time
  • Kuwait
  • Entry Level Associate
  • Shipping
  • Customer Service

Emirates Consulting Group

As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and personnel to resolve issues.

  • Bill shipments pursuant to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

QUALIFICATIONS

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Proficiency in Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekends
  • Excellent verbal and written communication skills
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