Customer Service Representative – Shipping

As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and personnel to resolve issues.

• Bill shipments pursuant to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

QUALIFICATIONS

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Proficiency in Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights and weekends
• Excellent verbal and written communication skills