• Full Time
  • Bahrain
  • Entry Level Associate
  • Supply Chain
  • Customer Service

Emirates Consulting Group

We are seeking a full-time Customer Service. In this role, you will be responsible for the important work of ensuring our users and clients have a positive experience with every order. The ideal candidate has prior experience in a customer service role.

 

  • Provide courteous, helpful service to our end-users
  • Respond to help tickets promptly via email, chat, and phone
  • Document activities in our ticketing system
  • Collaborate with other members of operations and customer success teams to escalate issues where appropriate

 

QUALIFICATIONS

  • Minimum of 3+ years of customer-service-related experience
  • Strong written and verbal communication skills
  • A deeply ingrained sense of timeliness and urgency to resolve problems, the right way
  • High standards for excellence as well as strict adherence to policies, procedures, and schedules
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