• Full Time
  • United Arab Emirates (UAE)
  • Mid Level Executive
  • Media
  • Customer Service

Emirates Consulting Group

We are looking to hire an exemplary  to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
  • Manages and trains customer service managers.
  • Hires and onboards new customer service managers.
  • Creates customer service processes and procedures.
  • Evaluates phone, email, and chat conversations.
  • Investigates customer service issues as needed.
  • Conducts customer surveys and focus groups.
  • Completes customer service analytics reports.
  • Makes data-driven recommendations.
  • Uses popular customer service software.
  • Monitors daily customer service team output.

 

QUALIFICATIONS

  • High school diploma, GED, or suitable equivalent.
  • 2+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.
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