Emirates Consulting Group

Job Description

  • Data Centre Operations but not limited,
  • Monitor data centre (building and DC infrastructure) services continuously and resolve or action upon any events or issues that occur based on standard policy and protocols
  • Identify and respond to faults on PCFC systems and networks, liaise with 3rd party suppliers and vendors for maintaining datacentre facility and handle escalations through to resolution.
  • Respond to requests for support following agreed procedures including allocating these requests to appropriate teams internally and maintains relevant records.
  • Gather and report service level information to ensure compliance with SLAs as defined by PCFC policy or client agreements, ensure all reports are filed and maintained.
  • Maintain facilities (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at PCFC POPs).
  • Provide first level of troubleshooting to resolve system and user queries and issues.
  • Execute applications and database shutdown and start-up, ensure shutdown and start-up are successful and escalate to appropriate administrator in case of any issue or error.
  • Service Desk role and responsibility after office hours, weekends and public holidays
  • 24×7 operations, working on shift duties
  • Maintain SOPs (Standard Operating Procedures) will help carry out complex routine operations
  • Ensure storage of backup media in fire proof safe and scheduled movement of offsite media maintaining logs for future reference.
  • Restore backup from tape as per schedule to ensure tape health.
  • Self-Management
  • Define performance goals at the start of the year, identify training and development requirements for self and strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
  • Continuous Improvement
  • Contribute to the identification of opportunities for continuous improvement of unit systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.
  • Security & Environment
  • Act in accordance and strictly abide by the company IT security policies, procedures and controls specifically related to sharing of information.
  • Act in accordance with the company’s IT Code of Conduct and escalate any instances of violation in a timely manner to guarantee the safe guard of company information and a responsible environment attitude.
  • Governance
  • Abide by the company’s policies and procedures as well as functions within the delegation of authority and boundaries of the department governance frameworks.
  • Frameworks, Boundaries & Decision-Making Authority
  • Functions within the framework and boundaries of PCFC policies as well as overall organizational and Governance framework.
  • Works within the provisions of IT Operations section and in compliance with established processes and procedures.
  • Decisions are taken as per direction and guidance of the Line Manager & Team Lead.


  • Knowledge of ITIL policies & procedures
  • Basic understanding of servers, network monitoring concepts and management tools
  • Strong analytical and problem-solving skills
  • Ability to work independently
  • Written and spoken is essential
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