Reservations Supervisor – Hospitality

We are currently seeking for passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our customers.

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Check the no show record as well as pending reservation
• Check the arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the company standards, information received by fax is inputted and check constantly the incoming e-mails

QUALIFICATIONS

• Know the etiquette especially during making a call with the customers.
• Knowing the customer service skills to maintain the highest quality of reservation to the customers to make them satisfied.
• Leadership skills to manage the reservation team in the right manner.
• Problem solving
• Multi-tasker
• Computer skills knowledge
• Teamwork skills by cooperating with the different team member and the other department
• Know the operation process
• Organization skills.
• Work under pressure.
• Native on computer skills.
• Fluent in English, a second language will be a plus.