Customer Service Representative – Industrial

You will be joining a dynamic team focused on providing members with an unparalleled service experience. As a Customer Service Representative you will be empowered to do what’s right for the member because you have a passion for helping others succeed. You must possess proven customer service skills, including strong verbal communication. As a Customer Service Representative you will be working closely with your branch manager to find appropriate solutions to member needs including opening accounts and offering new products to achieve your goals.

• Process all transactions for members via telephone including deposits.
• Give prompt, efficient and accurate service in the processing of all transactions
• Open new member accounts and provide information to new and prospective members by explaining and cross-selling products and services.
• Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

REQUIREMENTS

• Six months to two years of similar or related experience
• A high school education or GED
• Proficiency in MS Outlook, Excel, and Word
• Strong business development and/or sales skills
• Good communication skills, both verbal and written