Learning Associate

Requirements:

• Well versed in using Software like Articulate 360 and photoshop and video editing to create training content.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• A completed Bachelor’s Degree from an accredited university.
• Excellent analytical skills with attention to details.
• Capacity to exercise independent judgment in resolution of administrative problems or issues
• Demonstrated ability to maintain energy, enthusiasm and commitment while managing change
• Shift hours for this position may be different from the standard production shifts, willingness to work different shifts

Preferred qualifications

• Previous experience as a trainer, prior training, teaching or presentation experience
• Willingness to work in different areas as required by training needs, excellent attendance
• Candidates must be very organized and able to handle multiple and changing projects/priorities

Job Responsibilities:

• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Coordinate and facilitate all training related programs
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Assess developmental needs for individuals and groups and develop plans to close gaps
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

Other Responsibilities:

• Manage ticketing system and ensure tickets are closed within expected timeline
• Manage Process Coaching Program and ensure daily expectations are met
• Assess developmental needs for individuals and groups and develop plans to close gaps
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Fully understand workflow and daily production goals
• Participate in labor planning; partner with operations leaders to plan for new hire on-boarding and training
• Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time
• Deliver on-boarding activities such as NHO (new hire orientation) twice a week. This will include safety, policy and process training
• Document feedback results to help the learning department identify strengths as well as areas of improvement
• Solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve

Expectation:

• • Balance and prioritize multiple tasks
  • Maintain a positive attitude and presence on the floor