Client Services Manager – Aviation

The Client Services Manager position is responsible for all revenue goals associated with an assigned account base. This position will prioritize establishing positive relationships by providing world-class service and delivering excellent communication.

• Meet and exceed retention and associated revenue goals with assigned account base
• Build positive relationships through active communication, including phone calls, emails and other relevant communication channels
• Sell upgrades, add-ons and referrals.
• Work with and support many internal departments to execute integrated programs.
• Respond and resolve customer complaints, requests and inquiries; handle difficult clients and situations in a calm and professional manner.
• Exceed assigned service levels and standards.
• Ensure customer information and data are accurate and complete for assigned accounts.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree.
• 2+ year experience in a service and hospitality, sales, or event management position.
• Strong interpersonal and communication skills both verbal and written.
• Outstanding work ethic, results-oriented and dedicated to success.
• Ability to build positive professional relationships with clients and colleagues.
• Problem solver, detail driven, and an excellent teammate.
• Knowledge of Microsoft Word, Excel, and PowerPoint preferred
• Flexibility to work evenings, weekends, and holidays as needed.
• Bilingual (English & Arabic) preferred, but not required